Shipping and Billing Policy:
- Shipping charges are Charged at a Flat Rate of $15.00 Regardless of actual Weight. Orders over $150.00 are Shipped Free. Shipping can be calculated online through our basket simply by selecting items and using our Shipping Calculator located on the View Cart page.
- The total delivery time for your order is the
period of time from when you place your order until the time you receive
it. It is comprised of two parts: the processing time and the shipping
Processing time for an item is the time from when you submit your order to when the item leaves the warehouse. This time is usually less than 72 hours, unless on a holiday or weekend. Shipping time is from when the item leaves the warehouse to when it arrives at your door. See shipping schedule above. Please take into account the date of shipment does not count as a shipping day.
- We accept Paypal, Visa, Mastercard, Discover, Am Ex. All processed through our Paypal Pro Account
- We also accept money orders and personal checks (payments by check or money order will require 7 days to clear). If you are paying through PayPal, please also follow the instructions above and send payment to us at Darick@screamingeagleairsoft.com with the order details included in the comment section of your payment.
- We ask that all customers shipping to an address other than the billing address notify their credit card company of the alternate shipping address. This is becoming standard and credit card companies are happy to assist you. Simply call your credit card company and let them know you are placing orders via the internet and would like to give them an alternate shipping address. (Doing this will speed up the order process) When our Fraud Prevention Department checks an order and the shipping address is not listed with your credit card provider, the order will be automatically shipped to the billing address.
- For your protection, we will only ship to verified billing addresses! NO EXCEPTIONS
- Purchasers must be 18 or over, or purchasing with parental consent.
- We do not ship C.O.D. & UPS does not ship to PO Box. Orders that are PO Boxes will have a post card sent to them by UPS asking them for a delivery address or they will be shipped USPS.
- We track all IP addresses and report fraudulent activity. Please keep in mind, credit card fraud is a Federal Offense
- We DO NOT take International Orders.
- RETURN FOR REFUND: To qualify for a refund, request for return instructions must be made within 3 days of delivery of your original order. Contact Darick@screamingeagleairsoft.com via e-mail prior to returning the items. NO EXCEPTIONS! All items must be returned in new or unused condition and include the original packaging materials included with shipment. All returns are subject to a 15% restocking fee. Returned items will be inspected and issued partial refund less the restocking fee if opened or used. Items inspected and found not to qualify for a refund will be returned to the customer. Shipping and handling to/from ScreamingEagleAirsoft.com is nonrefundable. A copy of your invoice or packaging slip must accompany all returns. Expect to receive the refund within four weeks from shipping your return to ScreamingEagleAirsoft.com. This includes conservative estimates of the time required for the return shipping time, inspection at our returns facility, and processing from your bank or credit card company. You will receive your refund via the form of payment that you used. Please maintain all shipping receipts until your return is complete.
Order Cancellation -
- If you wish to cancel an order you just
placed, please email
our order processing department at Darick@Screamingeagleairsoft.com
. In the subject
line of the email, please use the following text:
CANCEL ORDER # ______ and include your order number.
It is very important to follow this format to help ensure the proper cancellation of your order. Because Screaming Eagle Airsoft works very quickly to ship out all orders within a 72 hour turnaround time, we do not guarantee your order will be cancelled prior to it being processed and shipped.
Terms and Conditions -
- Screaming Eagle Airsoft’s Full Terms and Conditions
- General Information Department - (Darick@Screamingeagleairsoft.com) For general questions regarding products and merchandise
- Order Processing Department - (Darick@Screamingeagleairsoft.com) For questions regarding orders already placed: such as tracking information, billing information, etc.
- Technical Support Department - (Darick@Screamingeagleairsoft.com) For help with merchandise already delivered
- Feedback Department - (Darick@Screamingeagleairsoft.com) For comments or feedback regarding Screaming Eagle Airsoft